Refund Policy

If a generation fails, times out, or is blocked by a safety filter before it produces a result, its credits are returned to your balance automatically. You do not need to ask. Results that complete but that you do not like are not refunded, which is why every action shows its cost first and draft models let you explore cheaply.

• You can cancel at any time. Your plan stays active until the end of the period you paid for, then stops renewing.
• If you are new to a paid plan and ask within 7 days of your first payment, we refund it in full as long as you have used less than 10% of that plan's credits.
• Apart from that, we do not refund partly used billing periods.

Credit packs you buy separately can be refunded within 14 days of purchase if none of their credits have been used.

Autopilot packages follow the subscription rules above. Shorts that are not used in a month do not roll over. If a scheduled Short cannot be produced or published because of a fault on our side, we replace it or credit you for it.

If you were charged twice, charged after cancelling, or charged the wrong amount, tell us and we will fix it in full.

Email support@veostudio.io from the address on your account with the invoice number and a short note. We reply within 2 business days. Approved refunds go back to your original payment method through Stripe and usually arrive within 5 to 10 business days.

Please contact us before opening a chargeback with your bank. Accounts with a chargeback may be paused while it is resolved.

Nothing in this policy limits any refund rights you have under the law where you live.